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FAQs FAQ: Sales and Ordering Want to expedite an order, or need a price quote? Here's where you'll find how to get it done. 1. When should I consider purchasing a CO2 or LN2 backup system? 2. How do I get a quote on a unit? 3. Where can I get a price list? 4. Who are your authorized distribution contacts/dealers? 5. How can I expedite an order? 6. How can I place an order? 7. Where can I get replacement parts? 8. How can I get a spec sheet for your product? 9. Do you have a satisfied customer list? 10. Do I have a local contact? 11. Do you have a freezer with temperature range from -20°C to -70°C? 12. What is the difference between 115V and 208/230V? Is one recommended over the other? 1. When should I consider purchasing a CO2 or LN2 backup system?
- Updated: December 30, 1999
2. How do I get a quote on a unit? Contact your local manufacturer representative or call 800-221-4201 or 828-658-4455.
- Updated: February 1, 2000
3. Where can I get a price list? We do not publish a general price list. However, your nearest authorized manufacturer representative can provide pricing information.
- Updated: February 1, 2000
4. Who are your authorized distribution contacts/dealers? Our exclusive authorized representatives are listed by state on the website, or you may call 800-221-4201 or 828-658-4455 for the representative nearest you.
- Updated: February 1, 2000
5. How can I expedite an order? Representatives may indicate "Hot Rush" and specify the requested ship date on your P.O. when submitted. GSLE will make every effort to meet your needs. After an order has been placed you may contact a Customer Service Specialist and indicate your requested ship date and need.
- Updated: February 1, 2000
6. How can I place an order? Orders for Harris products may be placed either through one of our or direct. In most cases a local representative is available to assist you if necessary. Your pricing is the same, regardless of how your order is placed. There are standard accounting procedures, such as credit references, that are needed to set up a new account for purchase. It is very streamlined and takes an average of 48 hours to establish a new account.
- Updated: February 1, 2000
7. Where can I get replacement parts? Replacement parts are available through your authorized GSLE sales representative. For current parts information, please contact your authorized GSLE sales representative or GSLE at 800-438-4851. Please be sure to have the model and serial number ready as these are required.
- Updated: February 1, 2000
8. How can I get a spec sheet for your product? Product specifications are available in our printed literature and also from our online catalog. If you are unable to find what you are looking for, please call your authorized GSLE sales representative or contact us.
- Updated: February 1, 2000
9. Do you have a satisfied customer list? We have many satisfied customers all over the world. Please call us or your local authorized GSLE sales or service representative for satisfied users in your area for the specific product in which you have an interest.
- Updated: February 1, 2000
10. Do I have a local contact? Harris products are sold exclusively through manufacturer representatives. If you are unable to find local support, please contact us at 800-221-4201 or 828-658-4455.
- Updated: February 1, 2000
11. Do you have a freezer with temperature range from -20°C to -70°C? Our ULT freezers can operate in a range of -10°C to -40°C or -40°C to -85°C. This is due to the refrigeration system used. A -10°C to -40°C freezer has a one stage system which can take temperature to -40°C in order to take a temperature lower, a second stage compressor is needed to take temperature from -40°C to -85°C. Therefore, we do not offer a freezer with such a wide temperature range.
- Updated: February 1, 2000
12. What is the difference between 115V and 208/230V? Is one recommended over the other? Generally in the U.S. and Canada, 115V is considered household voltage and 208/230V is industrial. Both are available in the U.S. and will provide outstanding performance and reliability; there is no meaningful difference in performance, power consumption, heat rejection or product life between 115V and 208/230V products. One may be more convenient for users to install depending on what power receptacles are already available (i.e. for replacement units). A dedicated circuit for each freezer is always recommended. The last digit on the model refers to the voltage; "A" means 115V 60Hz, while a "D" suffix is used for models with 208/230V 60Hz.
- Updated: February 1, 2000
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